What Is SAP Plant Maintenance?
Being in a situation where an important piece of equipment or system required to execute a task breaks down unexpectedly when it is needed the most is one of the most frustrating things that can happen to you at work.
This occurrence doesn’t only slow down the operations of an organization but also affects its productivity.
And even though physical assets and systems are bound to develop faults from time to time, proper maintenance and inspection can help your organization to identify any issues on time and attend to them quickly to avoid those issues escalating and resulting in a breakdown when you need them to carry out tasks.
And this is where SAP Plant Maintenance (PM) comes in to help your company manage its physical assets properly and ensure they are in perfect condition at all times.
SAP PM is a software module within the SAP Enterprise Resource Planning (ERP) system that focuses on the maintenance of an organization’s physical assets and equipment.
This software has exceptional tools and functionalities that enable businesses to proactively plan and schedule maintenance of their equipment and plants which will help them reduce unexpected breakdowns and unplanned disruptions while working.
By doing this, organizations can extend the lifespan of their equipment, and significantly reduce the expenditures on these assets.
They will also be able to run their operations smoothly, be more productive, reduce costs, and comply with industry standards.
However, for you to leverage the full potential of this software, you need to have proper knowledge about it and how it works.
So, in this article, we will be explaining everything you need to know about the SAP PM software module, its components, and how to use it.
But first, let’s have a more comprehensive look at what SAP PM is.
What is SAP Plant Maintenance?
SAP Plant Maintenance (PM) is a comprehensive software module within the SAP Enterprise Resource Planning (ERP) system that centers on the maintenance of an organization’s equipment and infrastructures.
This software module ensures a company’s machinery, plants, and technical systems function smoothly and remain reliable at all times.
With the use of this software, businesses can optimize maintenance workflows which will enable them to effectively plan, execute, and monitor the maintenance processes and tasks that will ultimately enhance their productivity and reduce disruptions when the equipment is in use.
This will help them to be proactive, and address potential issues before they escalate into critical issues. It will also help them to reduce downtime, extend the lifespan of these physical assets, and cut costs significantly.
In addition, this software enables proper documentation of relevant data that can help businesses to make more informed decisions.
To ensure it carries out these maintenance tasks efficiently, SAP PM is built with powerful features and components. Some of them include inspection, equipment management, work order management, preventive maintenance, reports and analytics, maintenance planning, repair maintenance, and many others.
We will be taking a better look at these components in the next chapter of this article, but for now, let’s look at how the SAP Plant Maintenance software module has evolved over the years.
During SAP’s R/3 era, the company recognized how organizations increasingly needed advanced asset management solutions and then made the SAP PM software a standalone module in its ERP system to meet their needs.
And since its initial launch, the software module has undergone significant advancements and refinements over the years to meet the ever-evolving trends and practices in the business world.
With each new version and release, SAP has introduced advanced features and integration capabilities to meet the evolving demands of industries around the world.
Some of the concepts that have been integrated into it and further transformed it into a cutting-edge maintenance solution include Artificial Intelligence (AI), Internet of Things (IoT) technology, and predictive maintenance, amongst others.
Due to these continuous updates and improvements, SAP Plant Maintenance is now a very strong and essential tool that companies of different sizes and industries use to optimize the maintenance processes of their infrastructures and equipment, in order to boost their performance and operate at a high level of excellence.
Key Functions of SAP Plant Maintenance
The major activities carried out by SAP Plant Maintenance include:
One of the things that SAP Plant Maintenance does is that it carries out a proper assessment of an organization’s physical assets and infrastructures.
By doing this, it identifies the equipment that is required to be serviced and also identifies early signs of equipment wear, damage, or spoiling.
This makes it possible for organizations to take corrective actions on time to avoid the machines experiencing major breakdowns and unplanned downtime.
• Preventative Maintenance
Another thing that this software module does is to plan maintenance activities that will be carried out on these machines from time to time to prevent breakdowns and ensure that they can stay operational and run for a long period.
Some of these maintenance activities include lubrication, calibration, and necessary replacement of faulty parts.
By carrying out these maintenance activities and proactively addressing potential issues, organizations can be able to minimize the risk of costly repairs and ensure that vital equipment and systems are available at all times, hence preventing downtime and boosting productivity.
SAP PM also plays a key role in addressing equipment breakdowns and failures.
For example, when a machine begins to malfunction, SAP PM creates maintenance notifications or work orders, plans the necessary repairs, and executes corrective actions.
And by restoring physical assets back to their normal operational state, this software system ensures there is little or no disruption in an organization’s operation or production process.
It also ensures downtime is reduced, and machines are reliable and available to be used at all times.
Key Components of SAP Plant Maintenance
The major SAP PM components and submodules include:
• Preventative Maintenance (PM-PRM)
The Preventative Maintenance component (PM-PRM) of SAP Plant Maintenance focuses on the creation and management of maintenance schedules to ensure an organization’s machines remain in perfect condition, hence reducing the risk of unexpected breakdowns and minimizing downtime.
And not only do these periodic maintenance activities help to prevent equipment failure of these machines and reduce downtime, but it also extends their operational lifespan and prevents the need to replace them prematurely.
The maintenance activities planned by this component include routine inspections, servicing, counter readings, lubrication, and possible part replacements, amongst others.
• Maintenance Order Management (PM-WOC)
The Maintenance Order Management submodule in SAP PM is in charge of the creation, processing, and tracking of maintenance work orders.
These work orders are generated based on maintenance requests or as a result of inspections, in order to efficiently execute the tasks and properly allocate the resources meant for them.
Through the help of this submodule, organizations can know the maintenance tasks that are more critical and can have more impact on operations, and ensure they attend to these high-priority issues quickly before they escalate.
It also helps organizations to ensure that the right resources, such as labor, materials, and tools, are allocated to each task, in order to improve productivity and avoid and minimize delays.
And due to the accurate information provided by this submodule on labor hours, materials used, and expenses, organizations can be able to accurately track and control costs, therefore, maintaining their budgets effectively.
• Work Clearance Management (PM-WCm)
Another key component of SAP PM is work clearance management.
This component focuses on ensuring safety during maintenance activities. It makes sure the right procedures are followed and safety permits are obtained before any maintenance work is performed on equipment.
This is to ensure that maintenance activities are carried out safely and that every maintenance personnel is protected from potential accidents or hazards.
Through these processes, it also ensures that organizations comply with the safety regulations and standards and that the risk of facing penalties and legal liabilities is reduced.
• Technical Objects (PM-EQM)
This submodule centers on the creation, proper recording, and management of the technical data relating to machines and all physical assets.
This includes creating and maintaining a comprehensive database of technical specifications, maintenance history, and other relevant details for all technical objects.
By creating a centralized storage for all equipment-related data, maintenance teams can easily have access to relevant information on machines and be able to make more informed decisions.
In addition to that, by providing an accurate record of maintenance history and technical data, this submodule allows organizations to effectively track equipment performance, identify trends, and properly plan future maintenance activities.
• Equipment (PM-EQM-EQ)
This component of SAP PM enables organizations to manage individual pieces of equipment.
It does this by creating individual equipment records, capturing technical specifications, and maintaining maintenance histories for each piece of equipment.
And by doing this, it enables organizations to manage individual equipment records, track performance metrics, and maintenance requirements, and make it possible for them to optimize the performance of specific assets.
The Benefits of Using SAP Plant Maintenance
The advantages of using SAP Plant Maintenance include:
• Improved Asset Reliability And Availability
Through the preventive maintenance strategies provided by SAP Plant Maintenance, organizations can improve the reliability of their machines and how long they will be available for use.
By proactively scheduling maintenance tasks and inspections, this software module enables businesses to prevent or reduce unexpected breakdowns, hence ensuring it is frequently available for operation.
• Minimized Downtime
The efficiency of SAP PM to plan and execute maintenance activities also reduces downtime in production environments.
And when downtime is minimized, productivity is increased and production losses are reduced, and this positively impacts the overall performance of a business.
• Increased Equipment Life
With the help of SAP PM’s ability to carry out proactive maintenance and optimal asset management, there is a significant reduction in the wear and tear on an organization’s machines and physical assets.
And as a result, there is an extension of the equipment’s lifespan and prevention of frequent and costly replacement of parts.
• Proper Maintenance Planning And Resource Allocation
Another benefit of using this software module is that it provides valuable insights into asset performance, maintenance history, and spare parts inventory.
If you are a maintenance work manager or supervisor, you can use this information to properly schedule inspections, and allocate resources.
After scheduling the inspections, you can then assign employees or technicians that will carry out the assessment of the machines.
In addition, you can use this information to assign employees or technicians to conduct preventive maintenance tasks. You can also create plans for recurring tasks, and create logs on the system where completed tasks will be recorded.
• Remote Access
All thanks to the exceptional features of the SAP PM module, you can access information, or equipment history from the software online with your mobile device, from any part of the world, at any time frame, as long as you have the required details and are connected to the internet.
You can also check an organization’s annual repair and maintenance routine plans for its entire infrastructure online. This reduces the duration it takes for you to get information about your organization’s maintenance activities from anywhere you are.
And in addition to this, you can get authorization and maintain the machinery log sheet online.
• Efficient Work Order Management
With SAP Plant Maintenance, organizations can automate the creation, processing, and tracking of maintenance requests and work orders.
This automation ensures that maintenance requests are quickly attended to, resources are properly allocated, and tasks are completed within specific timeframes.
It also reduces the time that maintenance team members spend on these tasks, allowing them to focus on other tasks.
• Enhanced Safety and Compliance With Safety Regulations
All thanks to the Work Clearance Management component in SAP PM, safety during maintenance activities is prioritized and by enforcing these strict safety procedures and authorizations, the risk of accidents is reduced and compliance with safety regulations is ensured.
• Informed and Data-Driven Decision Making
The SAP Plant Maintenance module generates detailed reports and performance metrics that help organizations to make more informed and data-driven decisions that will improve their overall maintenance efficiency.
Businesses can also use this information to identify trends and address issues that have repeated multiple times.
• Integration with Other SAP Modules
SAP PM can integrate smoothly with other SAP modules such as Materials Management (MM), Finance (FI), Production Planning (PP), and Controlling (CO) to enhance the seamless sharing of data across various functions.
This integration also enables businesses to have a comprehensive view of maintenance costs and their impact on the organization.
For example, the integration of SAP PM with Material Management gives the maintenance team better knowledge of the parts and resources they have and those they’re lacking.
Case Study: Companies That Use SAP PM
Reports from HG Insights show that over 10,000 use SAP PM, however, according to Infoclutch, and Enlyft, over 5,000 companies use the software module to maintain and manage their assets.
As reported by Enlyft, the customers of the software module are mostly in the United States with 39% of its customers being from the
And just like the SAP HCM module, companies that use this software the most are large companies, with 49% of them having more than a thousand employees, 18% of the customers being small-sized businesses and the remaining 33% being medium-sized companies.
Top companies with over $1,000,000,000 generated revenue that use this software module include Deutsche Telekom, Pacific Gas and Electric Company, The Hersheys, Tyson Foods, and Campbell Soup Company, amongst others.
Understanding the SAP Plant Maintenance Process Flow
The first step in the SAP Plant Maintenance Process is the creation of a maintenance notification.
The system identifies the maintenance requirements, such as equipment breakdowns, abnormalities, or customer complaints, and then records them.
This notification usually captures essential details such as the equipment involved, a description of the issue, and its priority level.
By creating a maintenance notification, the software system alerts the maintenance department of an organization about a malfunction or abnormality in the system. This enables the team to quickly address problems, and prevent potential equipment failures and hence reduce downtime.
And through the maintenance notification that has been created by the system, a new maintenance work order is generated.
During the process of generating a maintenance work order, the system carries out a material availability check through its integration with the Material Management Module to ensure all spare parts and materials needed to carry out the order are available.
If SAP PM figures out that there isn’t enough material in stock, it automatically generates a purchase requisition and then creates a purchase order to procure the required parts from vendors.
By doing this, the system ensures that parts are available when needed, and delays in maintenance activities are prevented.
So, when the necessary parts and materials are received, their receipt is recorded in the system to update the inventory levels and indicate that the parts are available for use in maintenance activities.
The received parts are then issued to the maintenance work order.
Then, the maintenance work order is scheduled and then the details are given to the maintenance team for the proper execution of the required maintenance activities at the scheduled and approved time.
And after the maintenance team successfully completes the maintenance task, the work order is closed in the system and the actual time taken to complete the task is also recorded.
In addition to that, the actual work performed, and other findings are also recorded and maintenance records are updated before the maintenance order is officially closed.
Now, let’s look at the common obstacles organizations face when implementing SAP Plant Maintenance.
Challenges in Implementing SAP Plant Maintenance and How to Overcome Them
The common obstacles organizations face when implementing SAP Plant Maintenance include:
• Data Migration
One of the major challenges that most organizations face when implementing the SAP Plant Maintenance software module is migrating the existing maintenance data from the system they used previously into the SAP system.
Proper caution is usually taken during this process because if incomplete or inaccurate data is migrated to the SAP PM system, it can hinder the effectiveness of the implementation and lead to inefficiencies in the operations of the system.
To avoid this, organizations must ensure they carry out a thorough audit of the maintenance data to identify and clean up any duplicates or inaccuracies before migrating it into SAP PM.
They must also make sure they employ data migration tools and experts to ensure a smooth movement of data from legacy systems to SAP PM.
And after the implementation is done, they must make sure they establish strict data handling policies to ensure data is accurate at all times.
• Customization and Configuration
Each organization has its own unique maintenance processes and requirements, so trying to configure the SAP PM to fit these specific needs is not only complex and challenging but also leads to the consumption of time and delays in the implementation process.
To steer clear of this, organizations must, first of all, identify their most critical customization requirements and then prioritize them based on their impact on operations.
They must also ensure they conduct proper testing and validation of customizations to meet the organization’s needs before implementing the system.
In addition, they must make sure they seek guidance from experienced and certified SAP consultants on how to go about the configuration process.
• User Adoption and Training
Another challenge that most organizations also face after implementing the SAP Plant Maintenance software module is that their employees find it difficult to adopt the new system after using a different system for a long time. And this can lead to organizations experiencing reduced productivity, especially during the initial stages.
Failure to adopt the new system could also be due to the resistance of the workers to the change of system.
So, to prevent this, organizations must ensure they involve employees from different departments in the planning and decision-making process of changing an asset management system, in order to build a sense of ownership.
During this process, they can then communicate the benefits of SAP PM and how it aligns with the organization’s goals in a bid to make the workers see the need for the switch.
In addition, organizations must make sure they provide their employees with comprehensive training on how to use the software to carry out the tasks in their various roles and ensure they provide continuous support and refresher sessions to provide answers to any questions the workers have on the system.
In the coming chapters, we will be giving you great tips on how to effectively train your staff on SAP Plant Maintenance, so ensure you read to the end.
Optimizing Your Use of SAP Plant Maintenance
For you go to get the most out of SAP Plant Maintenance, you must:
• Define Clear Objectives And Align Them With Your Maintenance Processes
To get the most out of SAP maintenance, you must make sure that before you implement the software module, you must clearly define what your organization plans to achieve with the system and then align them with your maintenance goals.
You must also ensure you establish Key Performance Indicators (KPIs).
By doing this, you will be able to properly measure how effective the system is, over time, and also identify areas that need improvement.
Also, by aligning SAP PM’s best practices with your organization’s maintenance processes, you can be able to use the standard functionalities of the system to ensure smoother implementation, and hence prevent excessive customization.
• Use Preventive and Predictive Maintenance
By using the preventive maintenance feature on the SAP PM to proactively schedule maintenance tasks, your organization can be able to prevent equipment failures and unplanned downtime.
This will also help you to extend the operational lifespan of your machines and improve your productivity.
In addition, you can use technologies like IoT sensors and data analysis to carry out predictive maintenance to enable you to monitor the health of your physical assets, detect any abnormalities and predict potential failures which will cause disruptions in operations, as time goes on.
Through these predictive maintenance strategies, you can be able to work on the areas that are likely to cause disruptions in the future, before they actually do, therefore reducing the risk of such occurrences.
• Use Revision Codes
Doesn’t the idea of gaining insight into the complete downtime scope with just a push of a button sound cool to you? Well, revision codes can help you achieve that when you consistently link them to work orders.
Revision codes are tools that help you to properly gather all the work orders that are to be executed in a certain period.
That’s not all, they can also help you to easily generate a whole day or week’s schedule for work orders and then link them to an overhaul code to help you review them.
By leveraging them, you can make work order management and daily/weekly work management tasks easier for your organization.
• Optimize Resource Allocation
You can also use SAP PM to efficiently allocate resources, such as labor, materials, and spare parts.
This will help you to cut down on costs and also ensure that the right resources, in the right quantity, are always available when needed.
• Use Variants For Tasks You Do Regularly
Frequently carrying out a particular task such as the daily generation of an overview of the number of new reports is usually tiring and also time-consuming.
And since it is done manually at all times, there is a high tendency that there could be errors in it.
However, you can use variants to ease the stress and ensure its accuracy.
All you need to do is to enter the selection criteria once and then save them as a variant so that you won’t have to go through the stress of selecting them the next time you want to carry out the task.
Another good thing about a variant is, you can protect it in a way that other people can access and use it without being able to change anything on it.
Tips On How To Effectively Train Your Staff On SAP Plant Maintenance
• Carry Out Role-Based Training
One of the best ways you can ensure your staff are properly trained on SAP PM is by ensuring they are trained on how to use the system to carry out their specific roles and responsibilities in the organization.
Specific training sessions should be offered for supervisors, maintenance planners, technicians, and other relevant personnel to ensure they properly focus on and understand the features and functionalities that are relevant to their tasks.
• Provide Hands-On Training
When working with a practical system such as SAP PM, theoretical knowledge alone isn’t enough.
So, aside from the training materials and guides made available to them, make sure you provide your staff with hands-on training that will enable them to gain practical knowledge and experience about how to navigate the SAP PM system and perform common maintenance tasks.
This practical experience will also boost their confidence and help them to learn better.
You can also encourage on-the-job support and training from a certified and experienced SAP PM consultant.
This consultant can help the new users to gain practical knowledge on how to deal with challenges in the system.
• Continuous Learning and Updates
Like every SAP module, SAP Plant Maintenance will continue to evolve with time and new updates and features will be released as time goes on. So, you must ensure you organize learning opportunities for your staff so that they can stay updated on the latest changes and best practices.
You can also schedule refresher training sessions from time to time so that the knowledge of the staff on the key concepts of the SAP PM system will be strengthened and assessments will be made to ensure they are making the most of SAP PM’s capabilities.
• Get A Verified SAP PM Training Provider
To effectively train your staff on how to use Sap Plant Maintenance, you must get a verified SAP PM Training Provider that is recognized by SAP and has an excellent track record.
This training provider must have qualified and experienced tutors that are very knowledgeable about the SAP PM system and can teach your staff all they need to know about properly using the software module.
They must also have an open learning environment where staff can freely ask questions and give feedback on their training experiences.
By answering staff questions and immediately addressing their concerns, they can be able to feel supported throughout the learning process and be able to understand and adopt the system quicker.
The good news is, you don’t need to go searching for a training provider, because our SAP PM TRAINING PROGRAM ticks all these boxes.
We have experienced and certified tutors who will teach your staff everything they need to know about using the SAP Plant Maintenance module to effectively maintain and manage your physical assets.
And we don’t just teach them the theoretical part of the system but also provide them with relevant materials and hands-on training that will help them to understand how to operate and navigate the system better.
To ensure your workers learn everything they need to know about SAP PM and how it works, click HERE.
The Future of Plant Maintenance with SAP
Here are the upcoming trends and updates in SAP Plant Maintenance and how you can prepare for them:
• Artificial Intelligence (AI) and Machine Learning
The integration of SAP PM with AI solutions to provide smart plant maintenance has already begun and will keep increasing as time goes on.
Through this integration, organizations will be able to leverage AI-powered algorithms to optimize maintenance strategies better and use data analysis from different sources to accurately predict maintenance needs, just as we discussed about Predictive Maintenance earlier.
One notable example is the integration between Argumentir and SAP PM, which a lot of Fortune 500 manufacturing companies, such as Colgate-Palmolive, are already leveraging to optimize maintenance programs.
On the 6th of April, 2023, Argumentir, a renowned provider of the world’s only AI-based connected worker solution, announced that it is integrating with the SAP Plant Maintenance (PM) module to deliver smarter plant maintenance and operational intelligence for manufacturing plants.
Through this integration, maintenance teams will be able to optimize and personalize maintenance requests, work orders, and also standard operating procedures.
To learn more about Argumentir’s integration with SAP PM, click HERE.
So, to properly prepare for this, organizations must focus on upskilling their maintenance team on AI and machine learning so that they can able to properly make use of these capabilities in SAP PM to optimize their maintenance strategies better.
• Internet of Things (IoT)
Another technology that is set to revolutionize SAP Plant Maintenance is the Internet of Things (IoT).
When this technology is integrated with SAP PM, organizations can use its sensors to properly monitor the health and performance of their physical assets.
Through the data gained from these sensors, organizations can be able to carry out preventive maintenance to detect potential failures before they occur and optimize maintenance schedules based on the current equipment conditions.
In this case, organizations must not only invest in their maintenance workforce learning about this technology but also invest in purchasing IoT infrastructure and sensors to help them efficiently capture data from their assets.
• Mobile and Cloud Solutions
SAP is continuously working on its mobile and cloud solutions to make maintenance tasks easier for maintenance teams, so as time goes on, there will be a high adoption of the solutions.
For example, mobile apps will enable technicians to update task statuses and access work orders, and equipment information from anywhere in the world, while cloud-based solutions will provide more flexible options for managing maintenance data and applications.
So, organizations must also ensure they embrace these advanced solutions to enable their maintenance team to access critical information on the go and collaborate more efficiently.
Cloud solutions are also a more cost-effective and scalable way of managing data on the SAP PM system so I will advise organizations to adopt it when it is made available.
Note: The increasing use of IoT and data analytics will also lead to an increase in data vulnerability, so you must also ensure you implement strict data governance and security practices to not only ensure the accuracy of data but also its security.
If you are looking to optimize your organization’s maintenance operations and achieve greater efficiency with your machines and physical assets, make sure you take understanding and leveraging SAP Plant Maintenance as a necessity.
Because with this software module and its maintenance strategies, your organization can revolutionize how it maintains its assets and pave the way for sustainable growth and operational excellence.
You can use it to reduce downtime, extend the operational life of your assets, and improve your overall productivity.
And with technologies such as IoT, AI, and AR set to be integrated, the sky is just the starting point with SAP PM.
Therefore, see the resources you use in implementing the right infrastructures and training your maintenance workforce, as an investment that you will reap for a very long time.
So, if you want to learn about SAP PM and how it works or organize a training program for your employees, the best SAP PM training provider in town is just ONE CLICK AWAY.
• What Is SAP Plant Maintenance?
SAP Plant Maintenance is a module within the SAP Enterprise Resource Planning (ERP) system that enables organizations to effectively manage their physical assets and equipment and ensure they work smoothly.
It does this through maintenance processes, such as preventive maintenance, corrective maintenance, and work order management.
• What Are The Key Features Of SAP Plant Maintenance?
The key features of SAP Plant Maintenance include inspection, preventive maintenance, and repair.
• How Can SAP Plant Maintenance Improve Business Operations?
SAP Plant Maintenance can improve business operations by:
- Using preventive maintenance to reduce downtime, leading to an increase in productivity.
- Making assets more reliable and efficient in operations, extending their lifespan, and reducing maintenance costs and capital expenditures.
- Enabling smooth maintenance processes, minimizing delays due to downtime, and optimizing resource allocation.
• What Are The Modules In SAP Plant Maintenance?
The modules in SAP Plant Maintenance include:
- Preventative Maintenance (PM-PRM)
- Maintenance Order Management (PM-WOC)
- Work Clearance Management (PM-WCm)
- Maintenance Planning (PM-PRM-MP)
- Technical Objects (PM-EQM)
- Project-Oriented Maintenance
- Equipment (PM-EQM-EQ)
• How Can A Business Optimize SAP Plant Maintenance?
A business can optimize SAP Plant Maintenance by:
- Clearly defining its objectives and align them with its maintenance processes
- Using preventive and predictive maintenance
- Using revision codes.
- Establishing and tracking Key Performance Indicators (KPIs).
- Optimizing resource allocation.
- Integrating it with technologies like AI, IoT, and AR.
- Using variants for tasks they do regularly.
- Training its employees on how to properly use SAP PM functionalities and features to carry out maintenance tasks.
• What Are The Common Challenges In Implementing SAP Plant Maintenance, And How Can They Be Overcome?
The common challenges in implementing SAP Plant Maintenance include:
- Inability to migrate accurate data into SAP PM.
This can be prevented by carrying out thorough data audits and using proper migration tools.
- Failure of workers to quickly adapt to the change of system.
This can be avoided by providing the maintenance workforce with proper role-based, hands-on training, and on-the-job training and support.
- Customization and configuration of the software module.
This challenge can be overcome by prioritizing the customizations that fit the organization’s unique maintenance processes and requirements, and by also involving experienced SAP consultants.