Description
Quality Assurance Quality Control QA/QC Training
Quality of goods and services is a relative subject that is determined by the customer. This subject of quality can be difficult to achieve as customer needs and expectation continue to change over time. However As a minimum for every business, it is required that all processes involved in the provision of deliverables and the final goods or services meet expectation of stakeholders.
Clarionttech’s quality assurance, quality Control training courses can help teach you how to avoid problems when delivering solutions or services to customers. Course is designed for all industries; Construction, Oil and Gas, Mining, Logistics and Transport, Education, Aviation, Telecommunication and even the public sector.
Participants will be exposed to Contemporary quality assurance end control Standards, tools and Procedures to adhere to specifications and quality requirements, Quality control tools, Processes and range of automated and manual checks necessary to meet quality requirements of a project.
This skills are required for the day to day running of every successful Organization
Upon Course completion, Certificates will be issued with the logo of Our Accredited Partners.
COURSE CURRICULUM
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- Meaning of quality
- Quality policies: Top priorities to achieving quality product/ service delivery
- Quality Assurance and controls
- Quality Objectives: Setting and monitoring a standard objectives
- Principles of quality management system
- Customer focus:
- Customer Identification
- Introduction
- Internal Customers
- External Customers
- Customer Relationship Management; Customer Needs and Requirements including Legal, regulatory, statutory, cultural and standard requirements
- Customer Satisfaction and Loyalty
- Customer perception survey, analysis and reviews
- Customer Service Principles
- Multiple Customer Management
- Leadership:
- Organizational Structures and Culture
- Organizational Structures
- Organizational Culture
- Leadership Challenges
- Leader Roles and Responsibilities
- Manager Roles and Responsibilities
- Change Management
- Motivation and Negotiation
- Empowerment
- Teams and Team Processes
- Types of Teams
- Team Development Stages
- Team Building Techniques
- Team Roles and Responsibilities
- Team Performance and Evaluation
- Resource Allocation
iii. Engagement of people
- Process approach
- Improvement
- Evidence based decision
vii. Relationship management:
- Interested Parties and need
- Cost of quality
- Benefits of quality
h. Grades: Rankings of quality
- HSE Responsibilities and Competence
- Documents master list
- Numbering system
- Developing standard SOP
- Building effective checklists
- Bridging gaps between customer and service providers through developing efficient quality plans
- Application in process benchmarking
- For efficient SWOT analysis
- Training Plans
- Training Needs Analysis
- Training Materials Development
- Evaluating Training Effectiveness
- Risk Analysis, contingency plan and business opportunities
- Criteria
- Evidence
- Findings Requirements- Project, Environmental, Specification, Qualification, Tool, Materials, Equipment, etc.
- Supplier Selection
- Supplier Communications
- Supplier Performance Assessment
- Supplier Improvement
- Supplier Partnerships and Alliances
