Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also be provided a set of skills in solution building and finding common ground.
In the Conflict Resolution training, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
By the end of this one-day training course, the participants will have:
Defined confrontation and their role in managing conflict in the workplace to ensure they maximize individual and team performance
Identified their preferred style/s in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation
Demonstrated their skills in resolving conflict and confrontation
Have identified a plan to apply and enhance their communication skills in the workplace to address existing conflicts
Aimed at managers and team leaders, the conflict resolution course provides the skills, knowledge and confidence to effectively manage and turn around conflict situations in the workplace, in a clear, assertive and constructive manner.
- Training Objectives
- What is Conflict?
- What is Conflict Resolution?
- Understanding the Conflict Resolution Process
- Case Study