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Conflict Resolution

18 STUDENTS ENROLLED

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution training, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

Course Objectives

By the end of this one-day training course, the participants will have:

Defined confrontation and their role in managing conflict in the workplace to ensure they maximize individual and team performance

Identified their preferred style/s in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation

Demonstrated their skills in resolving conflict and confrontation

Have identified a plan to apply and enhance their communication skills in the workplace to address existing conflicts

 

Target Audience

Aimed at managers and team leaders, the conflict resolution course provides the skills, knowledge and confidence to effectively manage and turn around conflict situations in the workplace, in a clear, assertive and constructive manner.

CURRICULUM

  • Training Objectives

  • What is Conflict?
  • What is Conflict Resolution?
  • Understanding the Conflict Resolution Process
  • Case Study

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding
  • Case Study

  • Neutralizing Emotions
  • Setting Ground Rules
  • Choosing the Time and Place
  • Case Study

  • What Do I Want?
  • What Do They Want?
  • What Do We Want?
  • Case Study

  • Finding Common Ground
  • Building Positive Energy and Goodwill
  • Strengthening Your Partnership
  • Case Study

  • Examining Root Causes
  • Creating a Cause and Effect Diagram
  • The Importance of Forgiveness
  • Identifying the Benefits of Resolution
  • Case Study

  • Generate, Don”t Evaluate
  • Creating Mutual Gain Options and Multiple Option Solutions
  • Digging Deeper into Your Options
  • Case Study

  • Creating Criteria
  • Creating a Shortlist
  • Choosing a Solutions
  • Building a Plan
  • Case Study

  • Evaluating the Situation
  • Choosing Your Steps
  • Creating an Action Plan
  • Using Individual Process Steps
  • Case Study

  • Stress and Anger Management Techniques
  • The Agreement Frame
  • Asking Open Questions
  • Case Study

  • Words From The Wise
  • Course Curriculum

    Module 00:00:00

    Course Reviews

    4.5

    4.5
    2 ratings
    • 5 stars1
    • 4 stars1
    • 3 stars0
    • 2 stars0
    • 1 stars0
    1. 5

      thank you for showing me various mechanisms to apply when it comes to conflict resolution.

    2. Conflict Resolution (Splendid Coursework)

      4

      This gave me a better understanding of conflict resolution. The course is well put-together.

    TAKE THIS COURSE
    • 24,999.00 9,999.00
    • 180 Days

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