Supervising Others
Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.
The Supervising Others training will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline
Who should attend?
This course is for Managers, Supervisors, Team Leads
CURRICULUM
- Defining the Requirements
- Identifying Opportunities for Improvement and Growth
- Setting Verbal Expectations
- Putting Expectations in Writing
- Case Study
Understanding Cascading Goals
The SMART Way
Helping Others Set Goals
Case Study
General Principles
The Dictatorial Approach
The Apple-Picking Approach
The Collaborative Approach
Case Study
Level One: Complete Supervision
Level Two: Partial Supervision
Level Three: Complete Independence
Case Study
Deciding to Delegate
To Whom Should You Delegate?
Providing Instructions
Monitoring the Results
Troubleshooting Delegation
Case Study
Characteristics of Good Feedback
Feedback Delivery Tools
Informal Feedback
Formal Feedback
Case Study
The 80/20 Rule
Prioritizing with the Urgent-Important Matrix
Using a Productivity Journal
Using Routines and Rituals to Simplify Your Workday
Case Study
Using a Conflict Resolution Process
Maintaining Fairness
Seeking Help from Within the Team
Seeking Help from Outside the Team
Case Study
What to Do If You’ve Been Promoted from within the Team
What to Do If You’re Leading a Brand New Team
What to Do if You’re Taking on an Established Team
Case Study
Ask the Right Questions of the Right People
Go to Gemba
Keep Learning!
Case Study
Lessons Learned
Completion of Action Plans and Evaluations
