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Supervising Others

STUDENTS ENROLLED

    Supervising Others

    Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

     

    The Supervising Others training will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline

     

    Who should attend?

    This course is for Managers, Supervisors, Team Leads

     

    CURRICULUM

    • Training Objectives

    • Defining the Requirements
    • Identifying Opportunities for Improvement and Growth
    • Setting Verbal Expectations
    • Putting Expectations in Writing
    • Case Study

  • Understanding Cascading Goals
  • The SMART Way
  • Helping Others Set Goals
  • Case Study

  • General Principles
  • The Dictatorial Approach
  • The Apple-Picking Approach
  • The Collaborative Approach
  • Case Study

  • Level One: Complete Supervision
  • Level Two: Partial Supervision
  • Level Three: Complete Independence
  • Case Study

  • Deciding to Delegate
  • To Whom Should You Delegate?
  • Providing Instructions
  • Monitoring the Results
  • Troubleshooting Delegation
  • Case Study

  • Characteristics of Good Feedback
  • Feedback Delivery Tools
  • Informal Feedback
  • Formal Feedback
  • Case Study

  • The 80/20 Rule
  • Prioritizing with the Urgent-Important Matrix
  • Using a Productivity Journal
  • Using Routines and Rituals to Simplify Your Workday
  • Case Study

  • Using a Conflict Resolution Process
  • Maintaining Fairness
  • Seeking Help from Within the Team
  • Seeking Help from Outside the Team
  • Case Study

  • What to Do If You’ve Been Promoted from within the Team
  • What to Do If You’re Leading a Brand New Team
  • What to Do if You’re Taking on an Established Team
  • Case Study

  • Ask the Right Questions of the Right People
  • Go to Gemba
  • Keep Learning!
  • Case Study

  • Lessons Learned
  • Completion of Action Plans and Evaluations
  • Course Curriculum

    Module 00:00:00

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    TAKE THIS COURSE
    • 75,000.00 17,999.00
    • 180 Days

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