Knowledge Management
The Encarta Dictionary defines knowledge management as the organization of intellectual resources and information systems within a business environment. Sounds pretty simple, right? Take a moment, though, and think about all the information that each person has in their brain. That”s a lot of knowledge!
The Knowledge Management training will give participants the tools that they will need to begin implementing knowledge management in your organization, no matter what the size of the company or the budget. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.
Who should attend?
This course is for everybody
CURRICULUM
- What is Knowledge
- What is Knowledge Management
- A Brief History
- Applications in the Workplace
- Case Study
Data, Information, and Knowledge
The Tacit Mode
Case Study
Understanding Episodes
Acquisition
Knowledge
Integration
Case Study
Paradigms of the Past
The New Paradigm
Implications and Applications
The Knowledge Management Endgame
Case Study
The Nonaka and Takeuchi Model (SECI)
Wiig Model
Kakabadse Model
Boisot Model
Case Study
Why Rationale is Necessary
Building a Business Case
Finding Success Stories
The Commodization/Customization Model
Case Study
Components of a Knowledge Management Definition
Customizing the Components
Case Study
Gathering Support
Identifying Opportunities for Revenue Streams
Key Knowledge Management Techniques
A Map for Success
The No-Budget Scenario
Case Study
About the Chief Knowledge Officer
Knowledge Management Skill Checklist
The Knowledge Management Imperative
The Hype Curve
Barriers and Helpers to Success
Case Study
The Knowledge Management Maturity Model
Absorptive Capacity
Rustiness
Process Model Types
Case Study
Lessons Learned
Completion of Action Plans and Evaluation
