Online Courses, SALES / MARKETING / CUSTOMER SERVICE
Handling a Difficult Customer
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STUDENTS
Handling a Difficult Customer
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Handling a Difficult Customer
Wouldn’t the world be a great place if every customer was a pleasure to deal with? We all know that is a fantasy land. So what is the best way to handle a difficult customer? Through our training your participants will learn stress management skills, how to build rapport, and recognizing certain body language.
By utilizing our Handling a Difficult Customer training your participants will see an increase in customer service, productivity, and a decrease in unhappy customers. Your participants will be provided a strong skill set including in-person and over the phone techniques, addressing complaints, and generating return business.
Who should attend?
This course is for everyone
CURRICULUM
- Training Objectives
- Be Grateful
- Keep Your Body Healthy
- Focus on Positive Thoughts
- Invoke Inner Peace
- Case Study
Course Curriculum
Module | 00:00:00 |
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