Customer Service
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the front lines of a company, serving the people who buy your products. Perhaps you’re an accountant, serving the employees by producing their pay checks and keeping the company running. Or maybe you’re a company owner, serving your staff and your customers.
The Customer Service training will look at all types of customers and how we can serve them better and improve ourselves in the process. Participants will be provided a strong skill set including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
CURRICULUM
- Who Are Customers? (internal/external)
- What is Customer Service?
- Who Are Customer Service Providers?
- Case Study
Appearance Counts!
The Power of a Smile
Staying Energized
Staying Positive
Case Study
Understanding the Customer’s Problem
Staying Outside the Box
Meeting Basic Needs
Going the Extra Mile
Case Study
Following Up
Addressing Complaints
Turning Difficult Customers Around
Case Study
Dealing With At-Your-Desk Requests
The Advantages and Disadvantages of In-Person Communication
Using Body Language to Your Advantage
Case Study
The Advantages and Disadvantages of Telephone Communication
Telephone Etiquette
Tips and Tricks
Case Study
The Advantages and Disadvantages of Electronic Communication
Understanding Netiquette
Tips and Tricks
Examples: Chat or e-mail
Case Study
De-Escalating Anger
Establishing Common Ground
Setting Your Limits
Managing Your Own Emotions
Case Study
Dealing with Vulgarity
Coping with Insults
Dealing with Legal and Physical Threats
Case Study
Lessons Learned
Completion of Action Plans and Evaluations
WhatsApp us
Impressive!
I’m really impressed
Awesome course
I never expected to achieve more insight on customer service, it was a great experience.
This is so interesting.
It’s was really an amazing lectures and I enjoyed every bit of the whole course outline. I learnt a lot as a customer service representative and I look forward to applying it to my daily routine and most especially staying positive in negative situation and most importantly Smiles.
Customer Relationship Management
A detailed and interesting course. It is definitely useful in every aspect of life as we meet customers daily, directly or indirectly.
Well Delivered
A satisfied customer becomes a walking billboard for the company. Course was timely and well delivered.
Wonderful!
The course was very easy to understand and quite enlightening. As a current Customer Service personnel, it made me aware of areas I should improve on while on the job.
Customer Service Course
It has been a very exciting course, and I enjoyed every bit of it.
Customer Service
Very insightful course.
Customer service
Great insight with real life examples….
Thumbs up
I fell in love with this course,thanks to the apt course delivery,i enjoyed every bit of it.
So expository
Your classes and instructors are second to none
Great course!
This course is detailed, and well explained.
However, It’ll be great to save work in progress
A well structured course
The course was well structured, detailed, informing and easy to understand. Keep it up Clariontech.
Apt
Learnt a lot and enjoyed every bit of the course
Content
good content
Customer service course review
This course introduced who the external and internal customer is in every organisation and I got to understand that every customer is important. Both internal and external customers.
It also focused on the qualities of being a good customer service professional and how to handle irate customers either face to face and over the telephone.
Customer Service
Outstanding, well detailed and full of amazing insight.