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Customer Relationship Management

With costumer confidence and customer loyalty, providing excellent customer service is no longer an added benefit. Customers who are not happy with the way they are treated are taking their businesses elsewhere. Customer loyalty can be your key to restoring customer confidence, which can keep your business afloat. Giving your customers an exceptional experience will bring exceptional results: your customers become a marketing tool for your business. This programme is highly participative and allows participants learn the art of effective customer service. This training is tailored at teaching you how to give exceptional customer service.

  • Key Skills for Quality Customer Service
  • Addressing Different Customer Behavioral Styles
  • Understanding Quality Service and Service Culture
  • Listening/Communication Skills
  • Dealing with difficult people
  • Customer Service in a Competitive Environment
  • How to get a win-win outcome with your customers
  • Identifying customers needs and requirements
  • How to create high customer loyalty through enhanced service
  • 7 C’s of Customer service
  • Identifying blocks to excellent customer service
  • Emotional intelligence
  • Turning complaints into opportunities
  • Effective telephone techniques




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