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Crisis Management

25 STUDENTS ENROLLED

Crisis Management

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.

 

With our Crisis Management training participants will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

 

Who should attend?

This course is for Managers, Supervisors, Team leads

CURRICULUM

  • Training Objectives

  • Internal Risks
  • External Risks
  • Aggression
  • Violence
  • Case Study

  • Threats
  • Damage
  • Psychological Acts
  • Physical Acts
  • Case Study

  • Violence Just Happens
  • It Is Uncommon
  • Problems Will Solve Themselves
  • It Is Not Possible to Prevent Violence
  • Case Study

  • Threats
  • Stalking and Bullying
  • Injury
  • Death
  • Case Study

  • Disruptive
  • Emotional Abuse
  • Causes Anxiety
  • Examples of Behavior
  • Case Study

  • Disruptive Calls
  • Poor Concentration
  • Bruising
  • Absences
  • Case Study

  • Reprimands and Terminations
  • Financial Strain
  • Loss of Loved One
  • Perceived Slights
  • Case Study

  • Triggers
  • Action Point
  • Flashpoint
  • Identify
  • ┬áCase Study

  • Note Areas of Concern
  • Discuss It
  • Report It
  • Report Extreme Cases to HR/Tip Line
  • Case Study

  • Policies
  • Programs
  • Emergency Procedures
  • Train Employees
  • Case Study

  • Lessons Learned
  • Completion of Action Plans and Evaluations
  • Course Curriculum

    Module 00:00:00

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    • 70,000.00 17,999.00
    • 180 Days

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