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Civility In The Workplace


Incivility is characterized by a seemingly funny sarcastic comment, an inappropriate joke, or an insulting remark. It’s embarrassing a colleague during a meeting, condescendingly addressing another employee, or treating any person with disrespect.

This Civility Training is a program through which employees learn how to identify uncivil behavior in the workplace, create, model, and enforce a new standard of behavior, and ultimately promote respect and dignity among their employees.

When the foundation of a corporate culture is deeply rooted in civility, it builds a more positive, inclusive, and productive climate.

Benefit of this course

Civility in the workplace will boost morale and teamwork, enhance employee performance and satisfaction, reduce employee turnover and even the number of sick days.

A more positive environment will improve communication and interaction, allow for more innovation, and reduce stress. At the end of the day, all of these factors will ultimately impact the company’s bottom line.

Who should attend?

This course is for every professional in the work place



  • Learning Objectives

  • What is uncivil Behavior
  • Three reasons why you should be civil
  • Dealing with difficult personalities
  • Cost and Rewards
  • Uncivil behavior
  • Which of the following is not true about civility
  • True or false
  • Case Study

  • Greetings
  • Respect
  • Involvement
  • Being Politically Correct
  • True or False
  • Case Study

  • Incivility and the costs
  • Civility and rewards
  • Four causes of incivility
  • How to overcome it
  • True or False
  • Case Study

  • Collaborating
  • Competing
  • Compromising
  • Accommodating
  • Avoiding
  • True or false
  • Case Study

  • Examining the root cause
  • Creating a cause and effect diagram
  • Forgiveness
  • Benefits of resolution
  • True or false
  • Case Study

  • Para-verbal communication
  • Non-verbal communication
  • Listening skills
  • Appreciative inquiry
  • Case Study
  • Your vocal intonation
  • Your body Language
  • True or false
  • Case Study

  • Three sides of incivility
  • Mediation
  • Arbitration
  • Creative problem solving
  • True or false
  • Case Study

  • Completing a needs analysis
  • Focus groups
  • Observations
  • Anonymous Surveys
  • Case Study

  • Designating the core groups
  • Defining what is acceptable behavior
  • Defining the consequences
  • Writing the policy
  • Case Study

  • The first steps
  • Training
  • Addressing complaints
  • Enforcing violators
  • Case Study

  • Course Curriculum

    Module 00:00:00

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    • 19,900.00
    • 180 Days

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