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Administrative Support


Administrative Support

In the workplace, administrative support position is the nerve centre of the firm, industry and government at all levels. When called upon to increase the effectiveness of the office environment, an administrative assistant needs to manage strategies, public relations, resources, time, stress, difficult people conflict and crisis situations calmly, effectively and professionally. This course delivers management skills vital to today’s support position.


This course will show you how to achieve respect as an indispensable member of your office team. In addition to learning at your own pace, you will explore and expand upon techniques and methods, and learn the critical skills required to get the work done on time, keep the office running at peak efficiency, and balance work and personal life.


Learning Outcomes

By the end of this Course, you will be able to:

Project professional credibility, authority and presence
Communicate compellingly and have the intended impact
Plan, organize and control your workload and priorities
Build the power needed to get the job done
Maintain key relationships to access information and support
Analyze situations, make decisions and solve problems calmly
Improve the working life of your team
Raise your performance from activity level to leadership

Who Should Take This Course?

Anyone in an administrative, secretarial or support staff role.

  • Learning Objectives

  • Definition of Soft Skills
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the most of Voice Mail
  • Case Study

  • Keeping your work space organised
  • Using a To-Do List
  • The extra Mile; Adding Project Management techniques to your toll box
  • Case Study

  • Managing your time
  • Keeping others on track
  • Maintaining Schedule
  • Case Study

  • Prioritizing
  • The Secret of Staying on Track
  • Goal Setting
  • Case Study

  • Planning Small Meetings
  • Planning Large meetings
  • Organizing Travel
  • Case Study

  • Listening and hearing, they Aren’t the same
  • Asking questions
  • Communicating with power
  • Case Study

  • Body Language
  • The signals you send to others
  • I’ts not what you say, it’s how you say it
  • Case Study

  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions
  • Case Study

  • Working with your manager
  • Influencing Skills
  • What to do in sticky Situations
  • Case Study

  • Ergonomics
  • Stress Management
  • Dealing with a heavy work load
  • Case Study

  • Course Curriculum

    Administrative Support 00:00:00

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    • 120,000.00 19,999.00
    • 180 Days

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