In the workplace, administrative support position is the nerve centre of the firm, industry and government at all levels. When called upon to increase the effectiveness of the office environment, an administrative assistant needs to manage strategies, public relations, resources, time, stress, difficult people conflict and crisis situations calmly, effectively and professionally. This course delivers management skills vital to today’s support position.
This course will show you how to achieve respect as an indispensable member of your office team. In addition to learning at your own pace, you will explore and expand upon techniques and methods, and learn the critical skills required to get the work done on time, keep the office running at peak efficiency, and balance work and personal life.
By the end of this Course, you will be able to:
Project professional credibility, authority and presence
Communicate compellingly and have the intended impact
Plan, organize and control your workload and priorities
Build the power needed to get the job done
Maintain key relationships to access information and support
Analyze situations, make decisions and solve problems calmly
Improve the working life of your team
Raise your performance from activity level to leadership
Who Should Take This Course?
Anyone in an administrative, secretarial or support staff role.
- Learning Objectives
- Definition of Soft Skills
- Managing Electronic Files
- Keeping Track of the Paper Trail
- Making the most of Voice Mail
- Case Study
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