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Administrative Support

In the workplace, administrative support position is the nerve centre of the firm, industry and government at all levels. When called upon to increase the effectiveness of the office environment, an administrative assistant needs to manage strategies, public relations, resources, time, stress, difficult people conflict and crisis situations calmly, effectively and professionally. This course delivers management skills vital to today’s support position.


This course will show you how to achieve respect as an indispensable member of your office team. In addition to learning at your own pace, you will explore and expand upon techniques and methods, and learn the critical skills required to get the work done on time, keep the office running at peak efficiency, and balance work and personal life.


Learning Outcomes

By the end of this Course, you will be able to:

Project professional credibility, authority and presence
Communicate compellingly and have the intended impact
Plan, organize and control your workload and priorities
Build the power needed to get the job done
Maintain key relationships to access information and support
Analyze situations, make decisions and solve problems calmly
Improve the working life of your team
Raise your performance from activity level to leadership

Who Should Take This Course?

Anyone in an administrative, secretarial or support staff role.

Course Reviews


7 ratings
  • 5 stars5
  • 4 stars2
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  • 1 stars0


    I really enjoyed the course and would recommend it to anyone that’s wants a career in any Administrative Department. The course was simple and self explanatory and has exposed me positively to the requirements and experiences to be an effective Administrative Assistant

  2. Great course!


    The lectures are also applicable to other employees and not just administrative assistants.

  3. very useful and helpful


    Everyone in the working environment needs this course

  4. Administrative support course review


    Very detailed course with helpful case study.

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