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Administrative Support & Procedure


    Administrative Support & Procedure

    Who should pursue this course?

    • Managers
    • Administrative Managers
    • Administrative Assistant
    • Secretary
    • Customer Care
    • Corporate bodies

    Course Objectives

    • Describe the implications of different aspects of Tracking Tasks
    • Feedback process and handling Employees for Feedback/Ideas
    • Handling and dealing with E-Mail
    • Identifying and handling confidential Information
    • Internal and External Audit Requirements
    • Creating and Identifying Procedures
    • Creating, Sharing and Executing Procedure Guide
    • Time Management
    • Stress Management
    • Planning Meetings
    • Learn the rudiment of Organizing Travel and handling Logistics




    • Why Your Office Needs Administrative Procedures
    • Gathering the Right Tools
    • Identifying Procedures to Include
    • Top Five Procedures to Record
    • What to Include in Your Binder
    • What to Include in Your Binder
    • Organizing Your Binder
    • What Not to Include in the Procedure Guide
    • Share Office Procedure Guide
    • Successfully Executing the Guide

    • Getting Organized, Part One
      • Dealing with E-Mail
      • Managing Electronic Files
      • Keeping Track of the Paper Trail
      • Making the Most of Voice Mail
    • Getting Organized, Part Two
      • Keeping Your Workspace Organized
      • Using a To-Do Book
      • The Extra Mile: Adding Project Management
      • Techniques to Your Toolbox
    • Managing Time
      • Managing Your Time
      • Keeping Others on Track
      • Maintaining Schedules
    • Getting It All Done On Time
      • Prioritizing
      • The Secret to Staying on Track
      • Goal Setting
    • Special Tasks
      • Planning Small Meetings
      • Planning Large Meetings
      • Organizing Travel

    Verbal Communication Skills

    • Listening and Hearing: They Aren’t the Same Thing
    • Asking Questions
    • Communicating with Power

    Non-Verbal Communication Skills

    • Body Language

    • The Signals You Send to Others
    • It’s Not What You Say, It’s How You Say It
    • Empowering Yourself
      • Being Assertive
      • Resolving Conflict
      • Building Consensus
      • Making Decisions
    • The Team of Two
      • Working with Your Manager
      • Influencing Skills
      • What to Do in Sticky Situations
    • Section Ten: Taking Care of Yourself
      • Ergonomics
      • Stress Management
      • Dealing with a Heavy Workload


    Course Curriculum

    No curriculum found !

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    • 39,999.00
    • 3 Days

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