Supervising Others
Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.
The Supervising Others training will help supervisors become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline
Who should attend?
This course is for Managers, Supervisors, Team Leads
CURRICULUM
- Defining the Requirements
- Identifying Opportunities for Improvement and Growth
- Setting Verbal Expectations
- Putting Expectations in Writing
- Case Study
Understanding Cascading GoalsThe SMART WayHelping Others Set GoalsCase Study General PrinciplesThe Dictatorial ApproachThe Apple-Picking ApproachThe Collaborative ApproachCase Study Level One: Complete SupervisionLevel Two: Partial SupervisionLevel Three: Complete IndependenceCase Study Deciding to DelegateTo Whom Should You Delegate?Providing InstructionsMonitoring the ResultsTroubleshooting DelegationCase Study Characteristics of Good FeedbackFeedback Delivery ToolsInformal FeedbackFormal FeedbackCase Study The 80/20 RulePrioritizing with the Urgent-Important MatrixUsing a Productivity JournalUsing Routines and Rituals to Simplify Your WorkdayCase Study Using a Conflict Resolution ProcessMaintaining FairnessSeeking Help from Within the TeamSeeking Help from Outside the TeamCase Study What to Do If You’ve Been Promoted from within the TeamWhat to Do If You’re Leading a Brand New TeamWhat to Do if You’re Taking on an Established TeamCase Study Ask the Right Questions of the Right PeopleGo to GembaKeep Learning!Case Study Lessons LearnedCompletion of Action Plans and Evaluations 
