Emotional Intelligence
Emotional intelligence describes the ability to understand one’s own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.
With our Emotional Intelligence training your participants will gain a better understanding of self-management and self-awareness. This in turn will give them better insight and control over their actions and emotions. With a greater understanding of emotions your participants will experience a positive impact on their professional and personal lives.
Who should attend?
This course is for everyone
CURRICULUM
- Self-Management
- Self-Awareness
- Self-Regulation
- Self-Motivation
- Empathy
- Case Study
How to Accurately Perceive Emotions
Use Emotions to Facilitate Thinking
Understand Emotional Meanings
Manage Emotions
Case Study
Focused Listening
Asking Questions
Communicating with Flexibility and Authenticity
Case Study
Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It
Case Study
Benefits of Emotional Intelligence
Articulate your Emotions Using Language
Case Study
Seeing the Other Side
Self-Management and Self Awareness
Giving in Without Giving Up
Case Study
Using Coping Thoughts
Using Relaxation Techniques
Bringing it All Together
Case Study
Understand Emotions and How to Manage Them in the Workplace
Role of Emotional Intelligence at Work
Disagreeing Constructively
Case Study
Optimism
Pessimism
The Balance Between Optimism & Pessimism
Case Study
Creating a Powerful First Impression
Assessing a Situation
Being Zealous without Being Offensive
Case Study
Lessons Learned
Completion of Action Plans and Evaluations
