Description
A Protocol officer should possess the knowledge, skills and attitude required for processing the right documents at the right time and in the right place supported with efficient logistics as this constitute prime requirements for achieving business goals.
This course will provide participants with practices that are coherent and in-line with international best practices.
Learning Objectives
At the end of this course, participants will:
- Develop skills for efficient protocol and travel management
- Plan and organize national and international travel and accommodation
- Plan international exhibitions, visits and events
- Turn complaints to opportunities
- Effectively manage difficult people
- Create realistic budgets and control costs
- Reduce the impact of unexpected emergencies and crises
WHO Should Attend
Administrative Officers and Protocol Officers
COURSE CURRICULUM
- Managing the protocol and travel function
- The right documents at the right time, in the right place
- Accommodation and international travel Requirements
- Exhibitions, Conferences, Visits and events – Nationally and Internationally
- Budgeting and Cost Control
- Building and Maintenance
- Risk and Disruption of Travel – Proactive Management
- Business Strategy formulation
- Practical Applications of Goal setting – Theory to Management
- Aligning performance management with organizational Strategy, Values and Goals
- Coaching and Business Support: How can organization get the Greatest Value?
- Maximizing Productivity
- Make or Buy Decision
- Cost of Stock
- Distribution channels
- Outsourcing
- Establish the Context
- Strategy & Competitiveness
- Developing a Business & Operation Strategy
- Translate Priorities into Design Competing on Cost, Quality, time & flexibility
- Understand Trade offs
- Productivity Measurement, labor & Multi-factor
- Productivity interpretations and growth rate
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