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Administrative Support & Procedure



Who should pursue this course?

  • Managers
  • Administrative Managers
  • Administrative Assistant
  • Secretary
  • Customer Care
  • Corporate bodies

Course Objectives

  • Describe the implications of different aspects of Tracking Tasks
  • Feedback process and handling Employees for Feedback/Ideas
  • Handling and dealing with E-Mail
  • Identifying and handling confidential Information
  • Internal and External Audit Requirements
  • Creating and Identifying Procedures
  • Creating, Sharing and Executing Procedure Guide
  • Time Management
  • Stress Management
  • Planning Meetings
  • Learn the rudiment of Organizing Travel and handling Logistics




  • Why Your Office Needs Administrative Procedures
  • Gathering the Right Tools
  • Identifying Procedures to Include
  • Top Five Procedures to Record
  • What to Include in Your Binder
  • What to Include in Your Binder
  • Organizing Your Binder
  • What Not to Include in the Procedure Guide
  • Share Office Procedure Guide
  • Successfully Executing the Guide

  • Getting Organized, Part One
    • Dealing with E-Mail
    • Managing Electronic Files
    • Keeping Track of the Paper Trail
    • Making the Most of Voice Mail
  • Getting Organized, Part Two
    • Keeping Your Workspace Organized
    • Using a To-Do Book
    • The Extra Mile: Adding Project Management
    • Techniques to Your Toolbox
  • Managing Time
    • Managing Your Time
    • Keeping Others on Track
    • Maintaining Schedules
  • Getting It All Done On Time
    • Prioritizing
    • The Secret to Staying on Track
    • Goal Setting
  • Special Tasks
    • Planning Small Meetings
    • Planning Large Meetings
    • Organizing Travel

Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power

Non-Verbal Communication Skills

  • Body Language

  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It
  • Empowering Yourself
    • Being Assertive
    • Resolving Conflict
    • Building Consensus
    • Making Decisions
  • The Team of Two
    • Working with Your Manager
    • Influencing Skills
    • What to Do in Sticky Situations
  • Section Ten: Taking Care of Yourself
    • Ergonomics
    • Stress Management
    • Dealing with a Heavy Workload



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