Invest in yourself, Get Certified and become Internationally viable. Call or WhatsApp 0814 648 5946 Today.
 

Administrative Support & Procedure

39,999.00

Description

Who should pursue this course?

  • Managers
  • Administrative Managers
  • Administrative Assistant
  • Secretary
  • Customer Care
  • Corporate bodies

Course Objectives

  • Describe the implications of different aspects of Tracking Tasks
  • Feedback process and handling Employees for Feedback/Ideas
  • Handling and dealing with E-Mail
  • Identifying and handling confidential Information
  • Internal and External Audit Requirements
  • Creating and Identifying Procedures
  • Creating, Sharing and Executing Procedure Guide
  • Time Management
  • Stress Management
  • Planning Meetings
  • Learn the rudiment of Organizing Travel and handling Logistics

 

COURSE CURRICULUM

 

  • Why Your Office Needs Administrative Procedures
  • Gathering the Right Tools
  • Identifying Procedures to Include
  • Top Five Procedures to Record
  • What to Include in Your Binder
  • What to Include in Your Binder
  • Organizing Your Binder
  • What Not to Include in the Procedure Guide
  • Share Office Procedure Guide
  • Successfully Executing the Guide

  • Getting Organized, Part One
    • Dealing with E-Mail
    • Managing Electronic Files
    • Keeping Track of the Paper Trail
    • Making the Most of Voice Mail
  • Getting Organized, Part Two
    • Keeping Your Workspace Organized
    • Using a To-Do Book
    • The Extra Mile: Adding Project Management
    • Techniques to Your Toolbox
  • Managing Time
    • Managing Your Time
    • Keeping Others on Track
    • Maintaining Schedules
  • Getting It All Done On Time
    • Prioritizing
    • The Secret to Staying on Track
    • Goal Setting
  • Special Tasks
    • Planning Small Meetings
    • Planning Large Meetings
    • Organizing Travel

Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Communicating with Power

Non-Verbal Communication Skills

  • Body Language

  • The Signals You Send to Others
  • It’s Not What You Say, It’s How You Say It
  • Empowering Yourself
    • Being Assertive
    • Resolving Conflict
    • Building Consensus
    • Making Decisions
  • The Team of Two
    • Working with Your Manager
    • Influencing Skills
    • What to Do in Sticky Situations
  • Section Ten: Taking Care of Yourself
    • Ergonomics
    • Stress Management
    • Dealing with a Heavy Workload

 

Reviews

There are no reviews yet.

Be the first to review “Administrative Support & Procedure”

Your email address will not be published.

About ClariontTech

Subscribe

Sign up with your email address to receive news updates on special promos and discounts.


We respect your privacy.

top
WhatsApp WhatsApp us
X