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Customer Relationship Manager & use of EQMS

0 STUDENTS ENROLLED

    Customer Relationship Management

    With costumer confidence and customer loyalty, providing excellent customer service is no longer an added benefit. Customers who are not happy with the way they are treated are taking their businesses elsewhere. Customer loyalty can be your key to restoring customer confidence, which can keep your business afloat. Giving your customers an exceptional experience will bring exceptional results: your customers become a marketing tool for your business. This programme is highly participative and allows participants learn the art of effective customer service. This training is tailored at teaching you how to give exceptional customer service.

    WHAT YOU STAND TO LEARN?
    • Free Installation and Training on EQMS Software
    • Key Skills for Quality Customer Service
    • Addressing Different Customer Behavioral Styles
    • Understanding Quality Service and Service Culture
    • Listening/Communication Skills
    • Dealing with difficult people
    • Customer Service in a Competitive Environment
    • How to get a win-win outcome with your customers
    • Identifying customers needs and requirements
    • How to create high customer loyalty through enhanced service
    • 7 C’s of Customer service
    • Identifying blocks to excellent customer service
    • Emotional intelligence
    • Turning complaints into opportunities
    • Effective telephone techniques

     

    COURSE CURRICULUM

     

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    • 39,999.00
    • 2 Days

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    Lagos Island
    Phone: +2349078576732
    Address: 68 Agungi Ajiran Road, Lekki Penninsula II

    Lagos Mainland
    Phone: +2349078576732
    Address: 1 Adegbeyemi Street, off Allen Avenue, Ikeja Lagos

    Port Harcourt
    Phone: +2348097822508
    Address: 307 Emthel Mall, 1 Chinda Street Oginigba, Opp West African Glass Industry, by Slaughter, Trans Amadi Port Harcourt.

    Abuja
    Phone: +2348097822508
    Address: Suit 108, 1st Floor MKK Plaza, 22 I. T. Igbani Street Beside Vinee Gas Plant, Jabi District Abuja FCT.

    Ibadan
    Phone: +2348097822508
    Suite C7 & C8 Last Floor, Choice Plaza, 90/91 Challenge Road Beside Cran Chemist, Challenge Ibadan Oyo State.

    Accra
    Phone: +233209755435
    25 Jungle Road, East Legon, Accra, Ghana.

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